v.20231207
1.1 These King Warranty Terms are limited in their application to products which are purchased for personal, household or domestic use. If you purchase a product for a commercial purpose, (not for personal, household or domestic use), then these King Warranty Terms do not apply.
1.2 King warrants all King branded products and selected components of those products, as specified in this warranty, against failure due to a manufacturing defect for the period referred to in the below table (Warranty Period), subject to these terms (Warranty). Pending any initial assessments, if a service call is required, this is included in regard to repairs within the first two (2) years from delivery and charged accordingly thereafter. Conditions apply for regional customers.
1.3 King reserves the right to change the terms of the Warranty at any time however if we do make a change, we will continue to honour the terms of the Warranty which was in effect at the time when you purchased a Product which is covered by this Warranty.
1.4 Each Warranty is specific to a product or a component of a product as described in the following table. Please note the exclusions to this Warranty that are listed in this document and the specific exclusions for each specific product and component warranty listed in the below table.
|
Products/Components |
Warranty Period from date of delivery |
Specific Exclusions |
|
Indoor products manufactured by King |
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1 |
Steel or alloy frames |
25 years | |
2 |
Sofa accessories for indoor products |
2 years |
Electrical accessories. |
3 |
Electrical accessories for indoor products |
1 year (12 months) | |
4 |
Other components of indoor products (including foam, feather and fibre fillings, suspension, springs, mechanisms (including sofa & storage bed mechanisms), hydraulics, zippers, touch fasteners and legs)
* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics. |
15 years according to Pro Rata Schedule: *Year 0-1 Free *Year 1-2 Free *Year 2-3 25% *Year 3-4 31% *Year 4-5 37% *Year 5-6 42% *Year 6-7 48% *Year 7-8 54% *Year 8-9 60% *Year 9-10 66% *Year 10-11 72% *Year 11-12 77% *Year 12-13 83% *Year 13-14 89% *Year 14-15 95% *Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost the purchaser $25. House calls and transport costs are charged to the purchaser at Standard King rates. |
|
5 |
King Leather and King Fabric components of indoor products
* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics. |
King Leather and King Fabric components of indoor products:
5 years according to Pro Rata Schedule: *Year 0-1 Free *Year 1-2 Free *Year 2-3 60% *Year 3-4 70% *Year 4-5 80% *Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost the purchaser $70. House calls and transport costs are charged to the purchaser at Standard King rates.
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|
|
Outdoor products manufactured by King |
||
6 |
Steel or alloy frames* (Including warranty against structural defects) |
5 years |
Surface corrosion of steel furniture and parts, including stainless steel, as a result of direct use in harsh seafront locations or in a confined, chlorinated environment.
|
7 |
Coating and Surface |
5 Years |
Minor corrosion spots at the weld joins.
Surface corrosion originating from, scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.
Any occurrence of any detritus, organic or man-made matter settling on the product surface.
Tea staining on stainless steel product surface. |
8 |
Components of outdoor products (including but not limited to King Fabrics*, foam, feather and fibre fillings, suspension, springs, mechanisms (including storage base mechanisms), zippers, touch fasteners, legs and outdoor accessories).
* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics. |
2 years |
|
9 |
Accessories for outdoor products and Weatherguard covers |
2 years |
|
10 |
King Rope |
5 years |
|
11 |
Solution-dyed acrylic, specialty fabrics and decorative shade fabrics solely from the outdoor fabric collection.
This includes Deluxe Shade cloth fabric which may be specified for the King Cabana. |
5 years |
Electrical and motion components. Any other parts of products. Any other fabric range of King Living products. |
12 |
Standard (not Deluxe) shade cloth fabric which may be specified for the King Cabana; and
Solution-dyed polyester outdoor fabric. |
1 year |
|
|
Electronics and motion components |
||
13 |
Electronics and motion components of all King Living branded products. |
2 years |
|
14 |
Electronics and motion components of all King branded products (on purchase of a 3 Year Extended Warranty)*
*For the 3 Year Extended Warranty, please note that the specific conditions specified at the end of this table apply. |
5 years (total of the above 2-year warranty plus 3 Year Extended Warranty). |
Only available on purchase of a 3 Year Extended Warranty at the time of purchase of these products. |
|
Other products |
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15 |
Sleep+ products (excluding Fit Cover) |
15 years according to Pro Rata Schedule: *Year 0-1 Free *Year 1-2 Free *Year 2-3 25% *Year 3-4 31% *Year 4-5 37% *Year 5-6 42% *Year 6-7 48% *Year 7-8 54% *Year 8-9 60% *Year 9-10 66% *Year 10-11 72% *Year 11-12 77% *Year 12-13 83% *Year 13-14 89% *Year 14-15 95% *Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost the purchaser $25. House calls and transport costs are charged to the purchaser at Standard King rates. |
|
16 |
Fit Cover |
2 years |
|
17 |
Case Goods & King bedroom, dining room, living room and furnishing products |
2 years |
Any other range of King products. |
18 |
King lighting products |
1 year |
Lightbulbs: King may, at its discretion, provide lightbulbs together with a product, but lightbulbs are not included in or covered by this Warranty. |
19 |
Rugs by King |
1 year |
Any other range of rugs sold by King. |
20 |
Canopy fabric on Umbrellas (Whitehaven + Hyams) |
5 years |
|
21 |
Frame on Umbrellas (Whitehaven + Hyams) |
2 years |
Electrical and motion components.
Surface corrosion of steel parts, including stainless steel, as a result of direct use in harsh seafront locations or in a confined, chlorinated environment.
Surface corrosion originating from, scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.
Any occurrence of any detritus, organic or man-made matter settling on the product surface.
Tea staining on stainless steel product surface.
|
22 |
Pool Float (limited to fabric cover, inner core and electric pump) |
1 year |
Fading of colours due to general wear and tear, direct sunlight and/or use in harsh seafront locations or a harsh chlorinated environment
Any occurrence of any detritus, organic or man-made matter settling on the product surface.
Any other parts of the product. |
2.1 The 2-year electronics and motion component warranty in item 13 of the above table can be extended for eligible customers for an additional 3 years (thereby totalling 5 years) (3 Year Extended Warranty). This 3 Year Extended Warranty comes at an additional charge per module, payable to King at the time of purchase of a King product. In addition to all other terms and conditions of this Warranty, the 3 Year Extended Warranty is subject to the following conditions:
2.2 Please check with King staff to confirm that your address is an Eligible Customer Address for the Extended Warranty.
3.1 These King Warranty Terms do not apply:
3.2 This Warranty only applies to the original purchaser of the products where the products are delivered to an Australian delivery address and remain in Australia for the life of the product. You cannot assign or transfer any benefit conferred by this Warranty. All subsequent purchasers acquire the product ‘as is’ and without the protection of the Warranty.
4.1 King Customer Service must be notified of any defect within 14 days of the defect occurring by either the telephone number 1300-13-KING (5464) or by email to [email protected]. You must provide the following information upon notification of the defect:
4.2 Once notification of a defect is received by King, a representative of King Customer Service will help determine whether your warranty claim is valid, and if it is, will inform you how King will honour it. You may be required to provide King with:
4.3 During the process, King Customer Service may, before providing the warranty service, require that you respond to questions designed to assist with diagnosing potential faults and follow their procedures for obtaining the Warranty. You must respond to all requests promptly. King reserves the right in its absolute discretion to determine whether a part has failed due to a defect or wear and tear.
5.1 All warranty claims determined by King Customer Service to be valid will be honoured. The replacement item becomes your property and the replaced item becomes King’s property.
5.2 To honour a warranty claim relating to a product, King will, at its option:
5.3 To honour a warranty claim under a Warranty that relates to a recliner electronics and motion component, King will, at its option:
5.4 Components replaced under this Warranty may vary in colour and texture to the original and such variations are not considered a defect.
5.5 Any repair or replacement under this Warranty is limited to the defective component only.
6.1 To the extent permitted by law, all other warranties implied or otherwise not set out in this Warranty are excluded. King will be under no liability in contract, tort (including without limitation, negligence), or breach of statutory duty to otherwise compensate the party eligible to make a warranty claim for:
7.1 If the supply of the products to you is a consumer sale pursuant to the Australian Consumer Law, the following statement applies. In the following statement, ‘our’ means King Living and ‘you’ means the purchaser:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
7.2 The benefits given by this Warranty are additional to other rights and remedies that you may have in relation to our products. Any paragraph of this Warranty which is unenforceable or void is to be severed and the rest of this Warranty will remain in force.
If you have any questions or comments in relation to this Warranty, please contact:
King Customer Service
1300-13-KING (5464)
[email protected]123 Turrella St
Turrella NSW 2205 Australia