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COVID-19 UPDATE

 

We're here to help

 

Since the onset of COVID-19 in Australia, King has acted quickly and responsibly to ensure the safety of our employees and customers whilst maintaining operations in line with all government health orders and guidelines.

 

Our dedicated team monitors health orders and constantly modifies our operations to ensure strict adherence, including on some occasions taking additional steps to ensure the health and safety of our community and employees.

 

Our workplaces have been physically modified with extensive changes to ensure safe distances between those few staff who must still attend the workplace. We have also deployed additional technology to support working from home for the majority of our staff.

 

Employees who have symptoms or have been contacted by officials as casual / close contacts are tested and cannot attend work until a negative test is confirmed.

 

We are committed to operating our Showrooms with the highest safety standards to ensure the health and wellbeing of our guests and Showroom Consultants and are strictly adhering to all recommended Australian Government guidelines for Covid-19.

 

The health and safety of our community, our employees and our customers is of paramount importance. Necessary actions and changes to procedures implemented to adhere to government regulations can at times cause disruption to operations. We sincerely apologise for any inconvenience caused.

 

 

All Australian Showrooms are now open

 

We’re delighted to let you know that NSW, VIC and ACT Showrooms are now open.

 

We are committed to operating our Showrooms with the highest safety standards to ensure the health and wellbeing of our guests and Showroom Consultants. We kindly ask for your assistance in following all recommended Australian Government guidelines for Covid-19:

 

  • Limited customers will be allowed to enter the Showroom at any one time.
  • In line with the government public health order, only fully vaccinated people are able to enter our Showrooms.
  • Face masks are essential and must be worn at all times.
  • Please practice social distancing and maintain a distance of 1.5m from each other.

 

View individual Showroom trading hours here.

 

 

 
Showroom & virtual appointments
 

Showroom as well as phone and video appointments are available. Click here to book.

 
 
Can I shop for King furniture online?

 

Enjoy the King Showroom experience from the safety and comfort of your own home. The King collection of sofas, bedroom, dining, office, chairs, occasional furniture, rugs and accessories are all available online.

 

Customise and view products in 3D, order fabric and leather swatches, visit our virtual Showroom or chat with an Online Sales Specialist in real time, from 9am-9pm, 7 days a week.

 

Shop for a King sofa online in 4 easy steps:

  1. Choose your package
    Scroll down to view the product card and check dimensions according to your space.
  2. Customise
    Select your preferred fabric and custom finishes. Follow the on-screen directions to click, zoom and view in 360 degrees. You can also use the AR function if viewing on a mobile or tablet.
  3. Add KingGuard
    Advanced fabric protection that repels liquids and stains and is safe for the entire family.
  4. Finalise your purchase
    Add to cart and checkout or call 1300 546 438 to purchase.
    You can also chat in real time with an Online Product Specialist between 9am-9pm, 7 days a week.
 
 
Can I arrange for fabric and leather swatches to be sent to me?

 

King furniture can be customised in your choice of over 140 fabrics and leathers.

Complimentary fabric and leather swatches are also available to order online. Select up to 5 swatches and we will deliver to your preferred address.

Click here to view the range.

 

Who do I contact about an existing quote or query regarding my order?

 

Contact your local King Showroom via phone or email here. Alternatively, please call 1300 546 438.

 

 
Will my furniture still be delivered?

 

All of our teams and our associated logistics and delivery partners have embedded COVID safe plans which include the use of masks, social distancing and regular hygiene with hand sanitiser.

 

In addition, all King delivery drivers and service technicians are being tested weekly. They are required to share their test results with King and are only permitted to work if their results are negative.

 

Our drivers will wear PPE upon delivery and practice physical distancing of 1 person per 4sqm during the delivery. Our despatch department will discuss this in detail with you at time of delivery confirmation.

 

We will contact you prior to your scheduled service call time to confirm attendance and share our Covid-safe plan. You will also be asked if you have been a casual or close contact, visited a published Covid-19 hotspot, are displaying any Covid-19 symptoms, or are currently self-isolating.

 

If you answer yes to any of these questions, we will arrange for your delivery to be rescheduled only when safe to do so.

 Whilst we believe we have taken every step possible to be COVID safe and compliant with all Health Orders, we respect the decision of our customers and will make alternative arrangements should you have any concerns.



 
I’ve recently been a casual or close contact or tested positive for Covid-19 and I am self-isolating. Can my delivery still go ahead as scheduled?

 

Please ensure you contact King Despatch on 1300 005 464 if you are displaying any Covid-19 symptoms, have been a casual or close contact, visited a listed Covid-19 hotspot, tested positive and/or are self-isolating.

 

We will arrange for your delivery to be rescheduled when safe to do so.

 

 
Are your service technicians still available for service calls?

 

Yes. We will contact you prior to your scheduled service call time to confirm attendance and share our Covid-safe plan. You will also be asked if you have been a casual or close contact, visited a published Covid-19 hotspot, are displaying any Covid-19 symptoms, or are currently self-isolating.
 
Whilst we believe we have taken every step possible to be COVID safe and compliant with all Health Orders, we respect the decision of our customers and will make alternative arrangements should you have any concerns.
 

 

How do I contact King Customer Service?

 

To speak to a King Customer Service Representative, please call 1300 135 464.

 

Alternatively, email [email protected] and we will endeavour to respond as soon as possible.

 

Please note, we are experiencing a high volume of calls and emails.

 

Thank you for your patience and understanding.