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COVID-19 UPDATE

 

Our NSW, ACT & VIC Showrooms can still be contacted

NSW, ACT and VIC Showroom consultants are still available and can be contacted via phone or email. Find your nearest Showroom Showroom for more information.

 

Are you offering Click & Collect?

All NSW, VIC and ACT Showrooms are offering Click & Collect. Showrooms are open for Click & Collect only Monday - Sunday, between 10am – 5pm. Please contact the Showroom for more information.

 

QLD & WA Showrooms

QLD and WA Showrooms are currently open and trading as per normal operating hours.



Virtual appointments

Phone / video appointments are available for NSW, ACT & VIC customers via our Brisbane and Gold Coast Showrooms.

To book a personalised video or phone consultation with a Brisbane Showroom consultant, click here.

To book a personalised video or phone consultation with a Gold Coast Showroom consultant, click here.



Can I shop for King furniture online?

The King collection of sofas, bedroom, dining, office, chairs, occasional furniture, rugs and accessories.

Customise and view products in 3D, order fabric and leather swatches, visit our virtual Showroom or chat with an Online Sales Specialist in real time, from 9am-9pm, 7 days a week.

 

Shop for a King sofa online in 4 easy steps:

  1. Choose your package
    Scroll down to view the product card and check dimensions according to your space.
  2. Customise
    Select your preferred fabric and custom finishes. Follow the on-screen directions to click, zoom and view in 360 degrees. You can also use the AR function if viewing on a mobile or tablet.
  3. Add KingGuard
    Advanced fabric protection that repels liquids and stains and is safe for the entire family.
  4. Finalise your purchase
    Add to cart and checkout or call 1300 546 438 to purchase.
    You can also chat in real time with an Online Product Specialist between 9am-9pm, 7 days a week.


Can I arrange for fabric and leather swatches to be sent to me?

Furniture can be customised in your choice of over 140 fabrics and leathers.

Complimentary fabric and leather swatches are also available to order online.

Simply click here to view the range. Select up to 5 swatches and and we will deliver to your preferred address.



Who do I contact about an existing quote or query regarding my order?

You can contact your local King Showroom via phone or email here. Alternatively, please call 1300 546 438.



How is King managing the COVID-19 situation?

Since the onset of COVID-19 in Australia, King has acted quickly and responsibly to ensure the safety of our employees and customers whilst maintaining operations in line with all government health orders and guidelines.

 

Our dedicated team monitors health orders and constantly modifies our operations to ensure strict adherence, including on some occasions taking additional steps to ensure the health and safety of our community and employees.

 

Our workplaces have been physically modified with extensive changes to ensure safe distances between those few staff who must still attend the workplace. We have also deployed additional technology to support working from home for the majority of our staff.

 

Employees who have symptoms or have been contacted by officials as casual / close contacts are tested and cannot attend work until a negative test is confirmed.

 

The health and safety of our community, our employees and our customers is of paramount importance. Necessary actions and changes to procedures implemented to adhere to government regulations can at times cause disruption to operations. We sincerely apologise for any inconvenience caused.



Will my furniture still be delivered?

All of our teams and our associated logistics and delivery partners have embedded COVID safe plans which include the use of masks, social distancing and regular hygiene with hand sanitiser.

 

In addition, all King delivery drivers and service technicians are being tested weekly. They are required to share their test results with King and are only permitted to work if their results are negative.

 

Our drivers will wear PPE upon delivery and practice physical distancing of 1 person per 4sqm during the delivery. Our despatch department will discuss this in detail with you at time of delivery confirmation.

 

We will contact you prior to your scheduled service call time to confirm attendance and share our Covid-safe plan. You will also be asked if you have been a casual or close contact, visited a published Covid-19 hotspot, are displaying any Covid-19 symptoms, or are currently self-isolating.

 

If you answer yes to any of these questions, we will arrange for your delivery to be rescheduled only when safe to do so.

 

Whilst we believe we have taken every step possible to be COVID safe and compliant with all Health Orders, we respect the decision of our customers and will make alternative arrangements should you have any concerns.



I reside in a local government area of concern in Sydney where tighter restrictions have been implemented. Can my delivery still go ahead as scheduled?

In line with current NSW government restrictions, unfortunately delivery to customers who reside in the following LGA’s will need to be rescheduled to after 30 September, or in accordance with further NSW government announcements: Fairfield, Canterbury-Bankstown, Blacktown, Liverpool, Cumberland, Georges River, Parramatta, Liverpool, Bayside, Strathfield, Burwood.


Our despatch team will be in contact with you regarding delivery of your order as soon as more information is available.


Alternatively, if you’d like to discuss the possibility of contactless delivery, please contact our team on 02 9597 9820.

 
I reside in a Newcastle, Lake Macquarie, Maitland, Port Stephens, Cessnock, Dungog, Singleton or Muswellbrook LGA. Can my delivery still go ahead as scheduled?

Unfortunately in line with NSW government restrictions, delivery to customers who reside in these LGA’s will need to be rescheduled to after 30 September, or in line with further NSW government announcements.


Our despatch team will be in contact with you regarding delivery of your order as soon as more information is available.


Alternatively, if you’d like to discuss the possibility of contactless delivery, please contact our team on 02 9597 9820.



I’ve recently been a casual or close contact or tested positive for Covid-19 and I am self-isolating. Can my delivery still go ahead as scheduled?

Please ensure you contact King Despatch on 1300 005 464 if you are displaying any Covid-19 symptoms, have been a casual or close contact, visited a listed Covid-19 hotspot, tested positive and/or are self-isolating.

We will arrange for your delivery to be rescheduled when safe to do so.

 

Am I still able to collect my order from the King Smithfield Warehouse?

In line with current NSW government restrictions, all King warehouse collections have been temporarily suspended until further notice. Our despatch team will be in contact with you with a further update regarding collection of your order as soon as more information is available. Alternatively, King would be happy to arrange contactless delivery for $99. To book, please call 1300 005 464. We apologise for any inconvenience caused.



Are your service technicians still available for service calls?

Yes. We will contact you prior to your scheduled service call time to confirm attendance and share our Covid-safe plan. You will also be asked if you have been a casual or close contact, visited a published Covid-19 hotspot, are displaying any Covid-19 symptoms, or are currently self-isolating.
 
Whilst we believe we have taken every step possible to be COVID safe and compliant with all Health Orders, we respect the decision of our customers and will make alternative arrangements should you have any concerns.
 
Unfortunately, in line with NSW government restrictions, service calls to customers who reside in the Sydney LGA’s of Fairfield, Canterbury-Bankstown, Blacktown, Liverpool, Cumberland, Georges River, Parramatta or Liverpool will need to rescheduled in accordance with further NSW government announcements.
 
Service calls to customers who reside in LGA’s of Newcastle, Lake Macquarie, Maitland, Port Stephens, Cessnock, Dungog, Singleton, Muswellbrook will need to be rescheduled in accordance with further NSW government announcements.


How do I contact King Customer Service?

To speak to a King Customer Service Representative, please call 1300 135 464.

Alternatively, email [email protected] and we will endeavour to respond as soon as possible.

Please note, we are experiencing a high volume of calls and emails. Thank you for your patience and understanding.


Local production updates

The King Head Office and factory is located in Turrella, which falls within the Sydney LGA of Bayside.

In line with the NSW government announcement and the increased restrictions introduced to the Sydney LGA of Bayside on 12 August, 2021, local production of orders in out of house fabrics as well as KingCare recovering services has temporarily ceased.

A member of the King Customer Service Team will be in contact with you to discuss the status of your order. Production will commence once restrictions have been lifted or in line with further NSW government announcements.


Are your service technicians still available for service calls?

Yes. We will contact you prior to your scheduled service call time to confirm attendance and share our Covid-safe plan. You will also be asked if you have been a casual or close contact, visited a published Covid-19 hotspot, are displaying any Covid-19 symptoms, or are currently self-isolating.

Whilst we believe we have taken every step possible to be COVID safe and compliant with all Health Orders, we respect the decision of our customers and will make alternative arrangements should you have any concerns.

Unfortunately, in line with NSW government restrictions, service calls to customers who reside in the Sydney LGA’s of Fairfield, Liverpool, Canterbury-Bankstown, Cumberland and Blacktown will need to rescheduled to after Friday 31 July, or in line with further NSW government announcements.



Are your service technicians still available for service calls?

Yes. We will contact you prior to your scheduled service call time to confirm attendance and share our Covid-safe plan. You will also be asked if you have been a casual or close contact, visited a published Covid-19 hotspot, are displaying any Covid-19 symptoms, or are currently self-isolating.

Whilst we believe we have taken every step possible to be COVID safe and compliant with all Health Orders, we respect the decision of our customers and will make alternative arrangements should you have any concerns.

Unfortunately, in line with NSW government restrictions announced on Saturday 17 July, service calls to customers who reside in the Sydney LGA’s of Fairfield, Liverpool and Cantebury-Bankstown will need to rescheduled to after Friday 31 July, or in line with further NSW government announcements.



How do I contact King Customer Service?

To speak to a King Customer Service Representative, please call 1300 135 464.

Alternatively, email [email protected] and we will endeavour to respond as soon as possible.

Please note, we are experiencing a high volume of calls and emails. Thank you for your patience and understanding.