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We’re here to help

COVID-19 UPDATE
July 2021

King is an Australian owned and operated company with our global head office located in Sydney, NSW.

Since the onset of COVID-19 in Australia, King has acted quickly and responsibly to ensure the safety of our employees and customers whilst maintaining operations in line with all government health orders and guidelines.

Our dedicated team monitors health orders and constantly modifies our operations to ensure strict adherence, including on some occasions taking additional steps to ensure the health and safety of our community and employees.

Our workplaces have been physically modified with extensive changes to ensure safe distances between those few staff who must still attend the workplace. We have also deployed additional technology to support working from home for the majority of our staff.

Employees who have symptoms or have been contacted by officials as casual / close contacts are tested and cannot attend work until a negative test is confirmed.

The health and safety of our community, our employees and our customers is of paramount importance. Necessary actions and changes to procedures implemented to adhere to government regulations can at times cause disruption to operations. We sincerely apologise for any inconvenience caused.

Thank you for your ongoing support and understanding during these challenging times.



Are King Showrooms still open?

All Sydney, Melbourne & Adelaide Showrooms excluding Newcastle are currently closed, however can still be contacted via phone or email. Find your nearest King Showroom here. Virtual appointments are also available for Sydney, Melbourne and Adelaide customers via our Newcastle and Canberra Showrooms. To book a personalised video or phone consultation with a Newcastle Showroom consultant, click here. To book a a personalised video or phone consultation with a Canberra Showroom consultant, click here. All QLD, ACT and WA Showrooms are currently open and trading as per normal operating hours.



Who do I contact about an existing quote or query regarding my order?

You can contact your local King Showroom via phone or email here. Alternatively, please call 1300 546 438.



Can I shop for King furniture online?

The King collection of sofas, bedroom, dining, office, chairs, occasional furniture, rugs and accessories.

Customise and view products in 3D, order fabric and leather swatches, visit our virtual Showroom or chat with an Online Sales Specialist in real time, from 9am-9pm, 7 days a week.

Shop for a King sofa online in 4 easy steps:

  1. Choose your package
    Scroll down to view the product card and check dimensions according to your space.
  2. Customise
    Select your preferred fabric and custom finishes. Follow the on-screen directions to click, zoom and view in 360 degrees.
  3. Add KingGuard
    Advanced fabric protection that repels liquids and stains and is safe for the entire family.
  4. Finalise your purchase
    Add to cart and checkout or call 1300 546 438 to purchase.
    You can also chat in real time with an Online Product Specialist between 9am-9pm, 7 days a week.

 



Can I arrange for fabric and leather swatches to be sent to me?

Furniture can be customised in your choice of over 140 fabrics and leathers.

Complimentary fabric and leather swatches are also available to order online.

Simply click here to view the range. Select up to 5 swatches and and we will deliver to your preferred address.



Will my furniture still be delivered?

All of our teams and our associated logistics and delivery partners have embedded COVID safe plans which include the use of masks, social distancing and regular hygiene with hand sanitiser.

In addition, all King delivery drivers and service technicians are being tested weekly. They are required to share their test results with King and are only permitted to work if their results are negative.

Our drivers will wear PPE upon delivery and practice physical distancing of 1 person per 4sqm during the delivery. Our despatch department will discuss this in detail with you at time of delivery confirmation.

We will contact you prior to your scheduled service call time to confirm attendance and share our Covid-safe plan. You will also be asked if you have been a casual or close contact, visited a published Covid-19 hotspot, are displaying any Covid-19 symptoms, or are currently self-isolating.

If you answer yes to any of these questions, we will arrange for your delivery to be rescheduled only when safe to do so.

Whilst we believe we have taken every step possible to be COVID safe and compliant with all Health Orders, we respect the decision of our customers and will make alternative arrangements should you have any concerns.



I reside in a Fairfield, Liverpool, Canterbury-Bankstown, Cumberland or Blacktown LGA. Can my delivery still go ahead as scheduled?

Unfortunately, in line with NSW government restrictions, delivery to customers who reside in the LGA’s of Fairfield, Liverpool, Canterbury-Bankstown, Cumberland or Blacktown will need to be rescheduled to after Friday 31 July, or in line with further NSW government announcements.



I’ve recently been a casual or close contact or tested positive for Covid-19 and I am self-isolating. Can my delivery still go ahead as scheduled?

Please ensure you contact King Despatch on 1300 005 464 if you are displaying any Covid-19 symptoms, have been a casual or close contact, visited a listed Covid-19 hotspot, tested positive and/or are self-isolating.

We will arrange for your delivery to be rescheduled when safe to do so.



Am I still able to collect my order from the King Smithfield Warehouse?

All collections from the King warehouse located in Smithfield, NSW have been ceased in line with government regulations.



Are your service technicians still available for service calls?

Yes. We will contact you prior to your scheduled service call time to confirm attendance and share our Covid-safe plan. You will also be asked if you have been a casual or close contact, visited a published Covid-19 hotspot, are displaying any Covid-19 symptoms, or are currently self-isolating.

Whilst we believe we have taken every step possible to be COVID safe and compliant with all Health Orders, we respect the decision of our customers and will make alternative arrangements should you have any concerns.

Unfortunately, in line with NSW government restrictions, service calls to customers who reside in the Sydney LGA’s of Fairfield, Liverpool, Canterbury-Bankstown, Cumberland and Blacktown will need to rescheduled to after Friday 31 July, or in line with further NSW government announcements.



Are your service technicians still available for service calls?

Yes. We will contact you prior to your scheduled service call time to confirm attendance and share our Covid-safe plan. You will also be asked if you have been a casual or close contact, visited a published Covid-19 hotspot, are displaying any Covid-19 symptoms, or are currently self-isolating.

Whilst we believe we have taken every step possible to be COVID safe and compliant with all Health Orders, we respect the decision of our customers and will make alternative arrangements should you have any concerns.

Unfortunately, in line with NSW government restrictions announced on Saturday 17 July, service calls to customers who reside in the Sydney LGA’s of Fairfield, Liverpool and Cantebury-Bankstown will need to rescheduled to after Friday 31 July, or in line with further NSW government announcements.



How do I contact King Customer Service?

To speak to a King Customer Service Representative, please call 1300 135 464.

Alternatively, email service@kingliving.com.au and we will endeavour to respond as soon as possible.

Please note, we are experiencing a high volume of calls and emails. Thank you for your patience and understanding.