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Despatch Coordinator

Type of position: Permanent
Department: Despatch
Location: Australia HQ Office - Turrella, NSW
Date Posted: 11 February 2019

King Living are a leader in Australian contemporary furniture. We are looking for a smart, switched on person for our busy Despatch Office. If you like being busy the whole day, enjoy multi tasking then this is the job for you.

You will be assisting in coordinating the delivery schedules with both drivers and customers as well as communicating with our showroom managers. Great office environment and team.

The hours are between 8.00am - 6pm. On-site parking is available or we're a 10 minute walk from Turrella & Wolli Creek Train Stations.

Your primary responsibility is to provide service to the customer in relation to order delivery, satisfaction and payment collection. Day to day the role will see you :

  • ensure all payments are taken prior to deliveries going out
  • take inbound phone inquiries 
  • make arrangements with transport companies
  • book couriers and obtaining quotes as required
  • enter data (payments, customer details, special requests etc)
  • liaise with our Customer Service Team and Showrooms as necessary
  • any other tasks as reasonably directed by the Despatch manager

Skills and attributes required:

Essential Criteria :

  • effective communication, both written and spoken
  • excellent command of the English language
  • excellent customer service skills
  • the ability to work effectively and efficiently both autonomously and within a team environment
  • polite and professional phone manner
  • perform well under pressure
  • excellent time management skills
  • intermediate computer skills
  • punctual and responsive
  • positive attitude
  • sense of pace/urgency
  • attention to detail

This role is suited to someone who has previous on the phone experience and/or has a degree and is trying to get into the corporate world.

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