Commercial Steel Frame Warranty Plus
Welcome to the King Living Commercial Warranty Plus program which has been designed to ensure you are provided with the best possible protection for your new furniture.
Unlike ordinary furniture, King furniture is manufactured without staples. The removable cover system enables for the easier replacement of components allowing King furniture to outlast and outperform ordinary furniture.
Our aim is to ensure your furniture stays looking great into the future, and, in the unlikely event a problem may arise, it will be dealt with appropriately and with a minimum of inconvenience to you.
The following only applies if you are a deemed “consumer” under Schedule 2 of the Competition and Consumer Act 2011 (Cth) (Australian Consumer Law) and may not apply in your particular case. In telling you the following, we do not vary or extend the remedies otherwise available to you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Purchases of products manufactured by King Living after the 1st of April 2015 will be covered for a period of
2 years from the date of purchase under the following terms and conditions:
Electrical furniture / electrical components: This warranty does not apply to electrical furniture or electrical components. Note, these are covered by the Australian Consumer Law as stated above.
Steel frame: The steel frame used in each piece of King furniture is warranted against failure due to a manufacturing fault for a period of 2 years from the date of purchase or otherwise in accordance with the Australian Consumer Law.
Components: Other components including, King Leathers*, King Fabrics*, foam, feather and fibre fillings, suspension, springs, mechanisms including sofa bed mechanisms, zippers, touch fasteners, and legs are warranted against failure due to a manufacturing defect for a period of 12 months or otherwise in accordance with the Australian Consumer Law.
*Warranty is limited to King Leathers and King Fabrics only. Fabrics supplied by outside suppliers and purchaser’s own fabrics are not included in this warranty. Fabrics and leathers supplied by outside suppliers may be covered by the supplier’s own warranties.
What is not covered by this Warranty:
Fabrics, leathers, suspension components, cushionings and fillings will show
signs of wear and tear with use. Wear and tear is not included in this warranty.
Any item requiring replacement due to wear and tear will be at the purchaser’s expense. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to
the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and not to be considered defects.
Any repair or replacement under this warranty is limited to the defective part only. King Living reserves the right to determine whether a part has failed due to a defect or wear and tear and whether a component should be repaired or replaced. Freight, house calls, labour and other items are charged to the purchaser at standard
King Living rates and are not included in this warranty. Covering components replaced under this warranty may vary in colour and texture to the original.
This warranty is in addition to any rights a consumer may have under the Australian Consumer Law . Any paragraph of this warranty which is unenforceable or void is to be severed and the rest of this warranty will remain in force.
This warranty will end immediately if the furniture becomes defective as a consequence of misuse, lack of proper care and maintenance, or handling in transit.
How to claim under this warranty:
To benefit under this warranty, the purchaser must forward to King Living a properly completed warranty registration card supplied within 14 days
of purchase. King Living Customer Service must also be notified of any defect within 14 days of the defect occurring.
This warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty. For the purposes of any protection from King Living, all subsequent purchases acquire the furniture “as is”.
Disclaimer of all other warranties and obligations:
This warranty and King Living’s obligations thereunder is in lieu of all other warranties (except for those provided under the Australian Consumer Law, which cannot be excluded) whether expressed or implied, including without limitation all other representations made to the original purchaser.